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Jonathan Pereira

IT Professional | Cloud & Systems

Professional Summary

Detail-oriented IT professional transitioning from bookkeeping, leveraging a strong foundation in cloud computing concepts, system administration fundamentals, and technical troubleshooting. Proven ability in management and customer service, now focused on implementing efficient, technology-driven solutions and contributing to robust IT infrastructures. Eager to apply analytical skills and a passion for technology to solve complex problems.

Technical Skills & Certifications

Certifications

  • CompTIA A+ Certified
  • CompTIA Tech+ Certified
  • CompTIA Cloud+ Certified

Cloud & Virtualization

  • Cloud Computing Concepts (AWS/GCP Familiarity)
  • Virtualization Platforms (Proxmox VE, KVM, LXC)
  • VM & Container Management
  • Cloud Storage Concepts (S3 Basics)
  • Infrastructure as Code (IaC) Concepts (cloud-init)
  • Distributed Storage Concepts (Ceph/GlusterFS)

Systems & Networking

  • System Administration (Windows/Linux Basics)
  • OS Installation & Configuration
  • Hardware Troubleshooting & Assembly
  • Network Fundamentals (TCP/IP, DNS, DHCP)
  • Network Configuration (VLANs, pfSense Firewall)
  • Active Directory Integration Concepts
  • Monitoring Tools Exposure (Zabbix, Prometheus)
  • Backup Solutions Exposure (Proxmox Backup)

Software & Tools

  • QuickBooks
  • Microsoft Excel (Advanced)
  • ChatGPT & Google Gemini
  • Remote Access Tools (Nextcloud, Guacamole)
  • Version Control Basics (Git)
  • Ticketing System Concepts

Professional Skills

  • Customer Service Excellence
  • Team Leadership & Collaboration
  • Problem-Solving & Critical Thinking
  • Attention to Detail & Data Accuracy
  • Project Coordination Support
  • Incident Management Fundamentals
  • Technical Documentation Basics
  • Bilingual (English/Portuguese)

Professional Experience

Bookkeeper

CSG - Capital Services Group Inc.

January 2022 - Present

Deerfield Beach, Florida, United States · Hybrid

  • Managed comprehensive financial records, reconciliations, and reporting using QuickBooks and Excel, ensuring high data accuracy crucial for IT database management and system integrity.
  • Collaborated effectively within cross-functional teams to streamline operational processes, demonstrating skills transferable to IT project coordination and workflow optimization.
  • Communicated professionally and proficiently with clients in both English and Portuguese, enhancing client relations and showcasing adaptability in diverse environments.
  • Developed strong organizational and time-management skills through meticulous record-keeping, deadline adherence, and process documentation.

Shift Manager

Culver's Restaurants

August 2020 - August 2021

Margate, Florida, United States · On-site

  • Led, trained, and motivated a team of 5-10 crew members per shift, handling operational challenges and fostering teamwork – directly applicable to IT support team leadership and incident response coordination.
  • Mastered customer service in a fast-paced, high-pressure environment, resolving complex issues efficiently to ensure customer satisfaction – vital for effective help desk and user support roles.
  • Earned multiple promotions through consistent high performance, demonstrating reliability, dedication, and a strong work ethic valued in technical roles.
  • Managed cash handling responsibilities with precision, overseeing deposits and reconciliations, indicating trustworthiness and meticulous attention to detail.

Projects

Cloud Computing & Virtualization Lab Server

September 2024 - Present

Academic Project - Atlantic Technical College

Spearheaded the design and ongoing implementation of a dedicated bare-metal server utilizing Proxmox VE to create a dynamic, hands-on cloud and virtualization lab environment. This project empowers users with practical experience beyond pre-configured labs, allowing creation and management of personal VMs (KVM) and containers (LXC) on real hardware infrastructure.

Key architectural features include implementing VLAN segmentation for robust network isolation, configuring pfSense as a gateway firewall, and integrating with Active Directory for centralized user authentication. The setup incorporates pre-configured VM templates leveraging cloud-init for rapid, automated provisioning. Explored distributed storage solutions (Ceph/GlusterFS concepts) and integrated monitoring (Zabbix/Prometheus concepts) alongside automated backup strategies using Proxmox Backup Server. This initiative provides a scalable, secure, and realistic platform for mastering core cloud infrastructure technologies and sysadmin practices.

Technologies: Proxmox VE, KVM, LXC, pfSense, Active Directory, VLANs, TCP/IP Networking, cloud-init, Linux Server Admin (Basic), Ceph/GlusterFS (Conceptual), Zabbix/Prometheus (Conceptual), Proxmox Backup Server.

Custom High-Performance PC Build

Independently researched, sourced components for, and successfully assembled a custom desktop PC optimized for demanding computing tasks, gaming, and experimentation with virtualization and cloud-based applications.

  • Gained practical, hands-on experience in hardware component compatibility assessment, physical assembly, BIOS/UEFI configuration, and clean OS installations (Windows/Linux distributions).
  • Developed systematic troubleshooting methodologies by diagnosing and resolving complex hardware conflicts, driver incompatibilities, and system performance bottlenecks.
  • Optimized system settings, including fan curves, memory timings (XMP), and power profiles, to achieve stable high performance under various workloads.

Education

Atlantic Technical College

Program: IT & Cloud Computing (Focus: Cloud Computing & Virtualization)

Pompano Beach, Florida

August 2024 - June 2025 (Expected Graduation)

Relevant Coursework: Network Infrastructure & Security, Server Administration (Windows/Linux), Cloud Services & Deployment (AWS/Azure Concepts), Virtualization Technologies, IT Project Management Fundamentals, Scripting Basics.

Highlands Christian Academy

Credential: High School Diploma

Pompano Beach, Florida

Community & Leadership

Team Lead / Volunteer

The Exchange Church

September 2019 - Present

Mobile Church Operations

  • Lead weekly setup and tear-down logistics for a mobile church environment, requiring meticulous planning, coordination, and efficient teamwork under time constraints.
  • Manage the parking team operations, ensuring guest safety and optimizing traffic flow, demonstrating organizational skills and clear communication.
  • Actively engage in greeting and hospitality roles, enhancing interpersonal communication and relationship-building abilities.
  • Contribute significantly to community event organization and volunteer team management, further developing leadership, delegation, and problem-solving capabilities.

Get In Touch

I am actively seeking opportunities in Cloud Analyst, Help Desk Specialist, IT Support, Systems Administration, and related IT roles where I can contribute my skills, dedication, and enthusiasm for technology. Let's connect!

Email: [email protected]

LinkedIn: Connect on LinkedIn